Privacy Policy

This Privacy Policy explains how padoranails.shop collects, uses, retains, and shares personal information when you browse our website, place an order, or contact our support team.

Information You Provide

We collect information you provide when making a purchase, creating an account, or contacting us. This can include your name, email address, phone number, billing and shipping addresses, account information, order details, and messages sent to our support team.

If you request a return or report a product issue, we may collect information needed to handle your request, including photographs you choose to provide.

Information Collected Automatically

When you visit our website, our website infrastructure and enabled services may collect your IP address, browser and device information, pages visited, and information about your interaction with the store.

Cookies and similar technologies may associate this activity with your browser or shopping session.

How We Use Information

We use personal information to process payments and orders, arrange shipping, provide order updates, manage customer accounts, respond to questions, and handle returns and refunds.

We also use information to maintain our website, investigate technical issues, prevent fraud and unauthorized activity, keep business records, and comply with applicable legal obligations.

Payment Processing

Payment information is handled by the payment service selected during checkout. That service processes the information needed to authorize and complete your transaction under its own privacy policy.

Our store may receive transaction information, such as payment status, transaction references, and limited payment identifiers, to confirm purchases, maintain records, and process refunds.

Please do not send full payment card details or security codes to our support team by email.

Cookies and Similar Technologies

Cookies support store functions such as remembering your shopping cart, maintaining your session, and saving preferences.

Where analytics or advertising technologies are enabled, they may also collect information about browsing activity to measure website performance, understand interactions, or support advertising.

You can block or delete cookies through your browser settings and use any privacy controls provided on our website. Blocking certain cookies may prevent parts of the store from functioning properly.

When We Share Information

We share personal information with service providers as needed to operate the store. These can include website hosting services, payment processors, shipping and fulfillment providers, technical support services, and communication platforms.

For example, shipping providers receive information needed to deliver your order, and payment providers receive information needed to process your transaction.

Where analytics or advertising services are enabled, their providers may receive browsing information through their technologies.

We may disclose information to comply with lawful requests, meet legal obligations, investigate fraud, or protect the rights and security of our customers and business.

Information may also be transferred as part of a business sale, merger, or reorganization, subject to applicable legal requirements.

Marketing Communications

If you subscribe to promotional communications, we may use your contact information to send store updates and offers.

You can unsubscribe from promotional emails using the unsubscribe link in the message or by contacting us. Unsubscribing from marketing does not stop necessary communications about your orders, deliveries, returns, or account.

Keeping Your Information

We retain personal information for as long as needed for the purposes described in this policy, including fulfilling orders, providing support, resolving disputes, preventing fraud, and meeting tax, accounting, or other legal requirements.

Retention periods vary according to the information involved and the reason it is retained. Information may be deleted or anonymized when it is no longer needed.

Information Security

We use reasonable technical and organizational safeguards designed to protect personal information. However, no website, internet transmission, or electronic storage system can guarantee complete security.

Keep your account credentials confidential and contact us if you suspect unauthorized use of your account.

Your Privacy Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, or obtain a copy of your personal information. You may also have rights to restrict certain processing or opt out of the sale or sharing of information or its use for targeted advertising, where applicable.

To submit a request, email support@padoranails.shop. You may also contact us to appeal our response where applicable law provides an appeal right.

We may verify your identity before fulfilling a request. An authorized representative may submit a request on your behalf where permitted by law, subject to verification of their